Menards

Been using them for years. Ordered a custom front door and paid extra to have it prefinished in white. Total cost was almost $2k. The door was a noticeably different shade from the brick molding, and there were large screw holes in the pvc molding. If I had known the colors would not matched I wouldn’t not have paid to have it prefinished. I spoke with customer service and they did not acknowledge that it was an issue or offer any kind of restitution. I was disappointed and would not order from them again.

I like shopping here. I also like the 11% rebate they have on everything in the store. the lady at the register dropped my rebate coupon upon scanning my items and didnt find it until after i went ahead and paid. i was able to get the coupon back but was unable to use it during that visit, which sort of annoyed me since i already had the rebate slip for a while, but they never expire so its all good.

Ordered everything on line for pick up. Get there, and end up having to load all the pipes, as they did not have them ready. Said that they had 100ft one inch poly line, paid for it, didn't have it. Had to go in and get a refund. Get to the truck, had a piece missing they were suppose to load. Go BACK in, they couldn't help us, were to go BACK to the back of store. Took the $13 loss and left. Won't go back

This has been the absolute worst experience I've had at this store. We went in to purchase a 12x24 building. We were told to customize it on their computer and it would come with everything I needed from the blueprints to every screw and nail. We were told it would be delivered in a week. Two weeks later the supplies show up. The drivery driver was not very helpful and backed one pallet into the other and damaged the door . He didn't know where the plans or book was. We went through everything and found a book with tips and tricks but no plans. We called them and got told to come in and they would print them for us at no additional charge. We went all the way back in there and they finally found them showed me them on there screen and then told me they could email them to me if I paid $499. I don't understand why I was told everything was included and I even asked about the plans before I spent 5k. Now the only way to get instructions is to pay more. The general manager Obe was no help at all in solving this and pretty much told me there is nothing he can do. I would not recommend them to anyone. They haven't even offered to fix the damaged door.

I had the best experience this morning at Menards, Columbia, MO and want everyone to know it! Not only did they have the items needed, the staff were outgoing asking if they could be of assistance (that never happens at Lowe’s or Home Depot) walked me to the products needed, and did so in a courteous manner. My experience was so good I splurged on a new vacuum the girl was so helpful not to mention the price was $70.00 less than Walmart for the same item. The specific paint item I actually went there to purchase was $5.00 less than Lowe’s and $12.00 cheaper than Home Depot. This was such a positive experience. I can’t rave enough about the helpfulness and courtesy of staff.